2012 blink of an eye gone, look back on this year, with excitement, with responsibility, with the customer's Thanksgiving, we spent a busy year, to meet our hopeful in 2013. SEA&STAR Hotel in 2012 under the leadership of the group companies, subsidiaries with the efforts of all staff, the hotel sales management mainly from deep grasp of internal management, reduce costs, strengthen the business, the care of the staff of lifework in the market economy, lower case, the completion of the annual business objectives.
     In order to improve the star level of service and hotel overall image, hotels to strengthen all aspects of improving the quality of staff. Enhance service quality supervision, inspection and details of management, requiring employees to be empathy, time to the feelings of the guests as a starting point, to make the guests feel at home. From time to time by the management staff polite manners, grooming, service attitude supervision. In terms of health: health and comfortable environment in order to provide customers with the floor in strict accordance with the hotel hygiene standards, each to go off of linen, bathroom and other disinfection. Strictly enforce the rounds system, standardize the various parts of the items placed standard and quantity, the implementation of the system of Staff Clean responsibility rooms.
     In the first half of 2012 under the leadership of general manager, the staff seriously participated in fire training courses organized by the hotel, to draw fire training courses essence and the importance of the fire, learned how to use fire extinguishers and fire hydrants, requiring employees to seriously learning and application. Kitchen strengthen fire prevention, electricity and other aspects of training. Through a series of fire safety emergency measures drills to ensure life and property safety of customers and staff.
    Just after the tourist season, the hotel in order to pursue high-quality, linen and all the updates. A whole new look once again let guests get a surprise.
     The nutrient-rich breakfast is always a constant theme of SEA&STAR, in pursuit of better, and a chef often go out, learn more about the experience for customers transform different flavors. Employees are our most valuable assets, in order to protect employees a comfortable environment, in 2012 the hotel re-expansion of the office building, staff quarters and locker rooms, a new environment to bring the passion for the work.

     Brand building is a long-term process, the key lies all the time on the pursuit of excellence in branding, we also encountered many problems. Such as: the management team is not mature enough, the lack of experience. From which we should see our own shortcomings, according to their actual departure, not the blind pursuit of the mainstream. Should be good from which to explore the potential. Find more resonance point. Only by learning to enhance the level of self-management, in order to achieve the hotel's star standards, in order to let customer satisfaction.
     2012 is over, the new year is about to begin, we uphold the faith to the letter, to still to far philosophy, SEA&STAR Hotel aims to fight the services industry eternal model. Our approach is to use our service, the truth of the care to create loyal customers, and write a new chapter of the SEA&STAR themselves.